Policies
Clear before you buy: what can be returned, how, and what is non-refundable.
Last updated: September 2026
You may return unopened, sealed products in their original packaging within 30 days of delivery for a refund to your original payment method. Return shipping for change-of-mind returns is the customer’s responsibility unless the product arrived damaged or incorrect.
Because tea is a food product, opened tins and unsealed packages cannot be returned or refunded except where the product was damaged, defective or incorrect. Gift cards and clearance items marked final sale are non-refundable.
Email [email protected] with your order number and the items you wish to return. We will confirm eligibility and send return instructions. Refunds are issued within 5–10 business days of receiving the returned items.
Contact us within 14 days of delivery with photos; we will replace the affected items or issue a refund. You will not be asked to pay return shipping.
Subscription shipments follow the same policy. To avoid an unwanted renewal, skip or cancel from your account before the renewal date shown in your subscription details. Renewal reminders are emailed before each charge.
Contact [email protected] or use the contact form.
